Contact Us

General Contact Information

To Report Lost or Stolen Debit/Credit Cards
Emergency Help Desk (24 Hours) 800.236.2442

By Phone:

The PrivateBank Toll-Free Number
800.662.7748

For regional contact information, please see our location pages.

Customer Service Center
877.448.6500

PrivateLine Access (24 Hours)
877.825.5554

Internet Banking Help Desk
877.327.7375

Business Internet Help Desk
800.733.9970

By Email/Online:

General Email Inquiries, click here.

By Mail:

Corporate Headquarters:
PrivateBancorp, Inc.
120 S. LaSalle Street
Chicago, IL 60603

To Report Lost or Stolen Debit/Credit Cards

Call Emergency Help Desk
(24 Hours)
800.236.2442

To help keep your personal information secure, please do not include your account number, personal identification number (PIN), Social Security Number or other personal information in email correspondence with us.

Important Update On FDIC Insurance:

The PrivateBank is participating in the FDIC's Transaction Account Guarantee Program. Under that program, through June 30, 2010 all noninterest-bearing transaction accounts are fully guaranteed by the FDIC for the entire amount in the account. Coverage under the Transaction Account Guarantee Program is in addition to and separate from the coverage available under the FDIC's general deposit insurance rules.

On October 3, 2008, FDIC deposit insurance temporarily increased from $100,000 to $250,000 per depositor through June 30, 2010. Effective May 20, 2009, President Obama signed legislation that extended the time period for this increased insurance coverage. The "Helping Families Save Their Homes Act" extends the temporary increase in the standard maximum deposit insurance amount (SMDIA) to $250,000 through December 31, 2013. The recent legislation states that the SMDIA will return to $100,000 on January 1, 2014. This legislation does not extend the June 30, 2010 deadline for unlimited FDIC insurance coverage granted to non-interest bearing account clients. This deadline remains unchanged.